Our Satisfaction Promise
We want you to love your scent. Every bottle is hand-blended to order, so here's how we make sure you get it right.
Try before you commit
Every fragrance is available in a sample size so you can wear it for a few days and see how it settles on your skin before committing to a full bottle. We strongly recommend starting with a sample — it's the best way to experience a personalised scent.
Fragrance reacts differently on every person. A sample lets you live with your blend before going bigger.
Why we don't accept standard returns
Every Scentâme bottle is hand-mixed in London specifically for you. It's not pulled from a shelf — it's created from scratch using your blend formula. For hygiene and quality reasons, we can't resell a personalised fragrance, which is why standard returns aren't possible.
That said, we've built our process around making sure you don't need to return anything:
- Sample first — try the scent before ordering the full bottle
- Expert guidance — our team can help you choose before you buy
Need help choosing?
Not sure which route to go? Our team can walk you through the options, suggest a starting point, or help you understand what to expect from your blend. Reach out any time — we'd rather help you choose well than deal with disappointment later.
This policy was last updated in September 2026. All personalised fragrances are made to order and non-returnable.
FAQs
Our Frequently Asked Questions from our customers and community!
Scentâme is a personalised fragrance service that allows you to create a custom perfume blend based on your scent preferences and personality.
Additional questions?
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and Paypal
Please reach out to us by
using our contact us page
